Frequently Asked Questions

We have put together some of the questions customers often ask about. We hope they will be able to answer any enquiries you might have. If there is anything else you would like to know, get in touch with us here.

What information do I need to provide to get started?

Ideally, we require as much information as possible to ensure there aren’t any misunderstandings. Typically, you would provide the description of what you expect, the number of shots, size of the products, how you would like the products to be presented, your preferred background, whether you require any group shots, and any other additional information that you think might prove useful.

You can ship your products to us, deliver them yourself, or we can pick them up for you.

Yes, we will send them back by Royal Mail special delivery, or a specialist courier.

It depends on the type of lighting that is required to effectively showcase your products. Soft light for gentle shadows, or a hard light to show the details. We will need to know the type of light source to use as well as the temperature and the number of single lights with specific shadow detail. As an example, for our diamond photography, we are able to show off the sparkle as well as highlight the hard edges of the cut.

Yes, we will provide the correct size, dimensions & spec for you, making the images ready to upload.

Yes, anything required to help show off your product. We have a collection of items so feel free to ask as we may already have something you can use.

We can provide specialist models, stylists and make-up artists if required.

We provide photo retouching for removing unwanted marks, cut out, change colour levels, saturation and duotone image colour matching.

Our Photography Services